INFLUENCE OF ORGANISATIONAL CULTURE ON EMPLOYEE PERFORMANCE IN THE KENYA CIVIL SERVICE

Agnes Jerop Komen

College of Human Resource and Development,

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000, 00200 Nairobi, Kenya

Corresponding Author email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Dr. Kepha Ombui

College of Human Resource and Development,

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000, 00200 Nairobi, Kenya

CITATION: Komen, A., J. & Ombui Kepha. (2018) Influence Of Organisational Culture On Employee Performance In The Kenya Civil Service. International Journal of Human Resources and Procurement. Vol. 7 (10) pp 124 – 141.

ABSTRACT

The general objective of the study was to determine the influence of organizational culture on employees’ performance in the Kenya Civil Service. The study specifically focused on organization values, organization norms, organization symbols and organization policies on employees’ performance in the Kenya civil service. The study was undertaken in the ministry of Interior and ministry of Water and Irrigation and targetd 420 staff. Through stratified sampling, a sample of 220 respondents was adopted. Questionnaires were used as the main data collection instruments and a pilot study was conducted to pretest questionnaires for reliability. Descriptive statistics and multiple regression analysis was used to analyze the gathered data and the results were presented on tables, figures and graphs. The study found out that organization values, organization norms, organization symbols and organization policies were major factors that affected employees’ performance in the Kenya civil service. The study recommended that the civil service should improve on organizational values by setting clear guidelines on the behaviors and mindsets needed to achieve that organization vision. The organization mission and vision should be clearly stated; work ethics should be clearly defined and enforced, employee should be better rewarded and motivated to improve their commitment toward achievement of the organization mission and vision and also their level of job satisfaction. The management of the Keya civil service should improve on the organizations symbols by providing good visible cultural symbols like the size of office, pictures of high performing employees placed at the entryways, providing good artifacts, like computers, employee handbook, a company logo, corporate wares which makes employees identify with the organization. The Kenya civil service should design and implement good policies which creates favorable work environment for the employees. The organization working procedures should be clearly stated and be made flexible, employees should be involved in decision making and the working conditions should be improved, in addition good organizational structure should be implemented to support effective interaction and delegation of duties amongst employee.

Key Words: Organization Values, Organization Norms, Organization Symbols, Organization Policies and Employees’ Performance.

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