FACTORS HINDERING ADOPTION OF E-PROCUREMENT IN TELECOMMUNICATION INDUSTRY IN KENYA: CASE OF SAFARICOM LIMITED

William N. Mwangi
Student, Jomo Kenyatta University of Agriculture and Technology

ABSTRACT

The purpose of this study was to investigate factors hindering the adoption of e-procurement in telecommunication industry in Kenya. The study sought to establish the effect of cost of technology, infrastructure, and knowledge of e-procurement and management attitudes on the implementation of e-procurement. The study adopted adopted descriptive research design. The target population was all managers from Telecommunication industry in Kenya. A questionnaire with both structured and semi-structured questions was the key data collection instrument. The study that found iout that there exists a positive realtionship between cost of technology and implemementation of e-procurement, there also exist a moderately strong positive relation between organisation infrustructure and e-procurement. On the relationship between knowledge of e procurement it was found out that there was a moderately strong positive relationship between knowledge and e-procurement implemrntation. Lastly, the study established that there exist positive relationship between management attitude and implementation of e-procurement. The study concludes that cost of the technology is a critical factor which is more likely to hinder the implementation of e procurement within the telecommunication industry. It was also concluded that although information systems were intergrated, such information structure were not flexible for implementation of e-procurement; moreover, management support on the implementation of e procurement was unclear. The study recommended that organisations should regularly consider reviewing of their budgetary allocation for implementation of e procurement so as to meet the demand of ever increasing cost related to costs of e procurement.

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