DETERMINANTS OF CHANGE MANAGEMENT IMPLEMENTATION IN PARASTATALS IN KENYA: A CASE OF KENYA REVENUE AUTHORITY
Janet Moindi Ongera
Student, Jomo Kenyatta University of Agriculture and Technology (JKUAT)
ABSTRACT
In an ever-changing global economy, organizations must find ways for operating by developing new competences as the old advantage and competences gained is quickly eroded owing to environmental changes. Institutions are not static, but dynamic; i.e., they evolve and change over time. All natural resource management regimes described in this project have seen various periods of fundamental institutional change. Institutional change can occur intentionally, as with a decentralization process, or spontaneously. The objectives of this study were: to establish the influence of level of technology on effective change management implementation in Kenya Revenue Authority, the effect of regulatory factors on effective change management, the effect of organization structure on effective change management implementation, the effect of user involvement on effective change management implementation and the effect of customer needs and preferences on effective change management implementation in Kenya Revenue Authority.
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