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THE ROLE OF SPECIFICATION IN PRODUCT QUALITY MANAGEMENT ON SUPPLY CHAIN PERFORMANCE: A CASE OF KENYA MEDICAL SUPPLIES AGENCY


Ojwando Dan Victor

Student, Jomo Kenyatta University of Agriculture and Technology

Dr. Gladys Rotich

Lecturer, Jomo Kenyatta University of Agriculture and Technology


ABSTRACT

Specification which represents product requirements is the formulation of the initial need into technical documents that may contain technical quality standards, a methodology of purely a set of deliverables. Quality management as a management approach of an organization is centered on quality, based on the participation of all its members and aiming at long term success and is achieved through customer satisfaction and benefits to all members of the organization and to society. Precise and clear specifications are prerequisite for bidders to respond realistically and competitively to the requirements of the Purchaser/Employer without qualifying or conditioning their bids. This study will seek to find out the role of specification in quality management on supply chain performance; a case of KEMSA. The objectives of the study include Customer focus, Government policy, Managerial skills and Technology so as to establish their relationship with supply chain performance within KEMSA. The target population of this study will include 46 KEMSA staff stratified into the different department. Due to the small size of the population, the study will comprise of a sample size of 46 respondents who will be from the target population. Primary data will be gathered using semi-structured questionnaires issued to each of the respondents which will be self-administered. Secondary data will be gathered from published, articles reviewing theoretical and empirical information relevant to the study. In the analysis of data, descriptive analysis will be employed; this will include the use of weighted means, standard deviation, relative frequencies and percentages. SPSS computer software will also be used for analysis to generate data using Spearman's correlation coefficient statistical method. Content analysis method will be applied in analyzing the data that will be gathered using open ended questions. The findings will be presented using tables and charts.


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