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Clive M. Mukanzi

Jomo Kenyatta University of Agriculture and Technology, Kenya


The main objective of this study was to find out factors affecting performance appraisal process in the telecommunication industry. In the last two years the performance appraisal exercise in Telkom Kenya is increasingly becoming a mere routine exercise; this was noted in the 2008 when employee opinion survey on performance appraisal was conducted, out of the 200 questionnaires distributed to the employees only 100  expressed job satisfaction with performance appraisal, which reflected 50% of respondent, while in the year 2009 out of 200 questionnaire issued to the employees only 50 expressed satisfaction with performance appraisal, which represented 25% of the respondents. This declining trend of response toward performance appraisal has raised a lot of concern to the management Telkom. The study used descriptive research design. The target population for the study involved members from the telecommunications industry in Kenya with about 3000 employees. Target population consists of 150 employees in department of mass market and customer care and sample under study was 50 employees. From the study findings Majority of the respondents had indicated that they were not satisfied with the compensation package given after the performance form the findings this means that compensation package in telecommunication industry could not match with their capabilities of the employees.

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