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THE EFFECTS OF JOB PREVIEWS ON EMPLOYEE RETENTION IN NAIROBI PRIVATE CLUBS


Esther Wamaitha Kimani

Masters Student, Jomo Kenyatta University of Agriculture and Technology, Kenya

Prof. Judith Njue

Lecturer, Kenya Methodist University, Kenya


ABSTRACT

High staff turnover is one of the major problems in golf course management which can generate costs and inefficiencies and can impact the quality of services provided. The main purpose of the study was to investigate the effects of job previews on employee retention in private clubs in Nairobi. The aim of carrying out this study was to determine how job previews affect employee commitment and to establish the influence of job previews on employee expectations. The departments targeted included the finance, HR & admin, housekeeping, fitness, F&B and kitchen department. The study embraced descriptive research design and focused only on private clubs in Nairobi where purposive and convenience sampling methods were used. Data was collected using questionnaires and interviews and analyzed using descriptive statistics. The findings indicated that the organizations have not fully invested in providing job previews for their employees during the interview process, thus, it is important to provide such information as this enables employees to know what is expected of them as they start the job.


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