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BUSINESS PROCESS RE-ENGINEERING AND ORGANIZATIONAL PERFORMANCE


Francis Kissinger Amayi

MSc. Student, Jomo Kenyatta University of Agriculture and Technology, Kenya


ABSTRACT

The ultimate goal of a supply chain and operations management is to maximize overall supply chain surplus. This is the difference between the value generated for the customer and the total cost incurred across all stages of the chain. This paper was undertaken to explain business process re-engineering in revamping business performance with specific focus on supply chain management. The main purpose of business process re-engineering is to ensure efficiency and effectiveness in operations management within an organization to maximize value and profitability through competitive performance. In the modern firms especially where value for money has been emphasized, such reforms are essential. The major Conclusions were that supply chain decisions have a large impact on the success or failure of each firm because they significantly influence both the revenue generated and the cost incurred. Second, successful supply chains manage flows of product, information and funds to provide a high level of product availability to the customer while keeping costs low. Among the recommendations were that there is need to make organizations open systems where information can be accessed by all supply chain stakeholders to facilitate effective participation in decision making. ICT should be utilized to facilitate free and expeditious flow of real time information within the supply chain to enable quick and timely access to the same by all the relevant users for ensuring efficiency and effectiveness along the chain and finally, Environmental conditions are undergoing more rapid rates of change and organizations should undertake to undergo fundamental changes in both management approach and organizational structure in order to cope.


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