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ROLE OF E-PROCUREMENT SYSTEMS ON PERFORMANCE OF BANKING SECTOR IN KENYA: A CASE OF KENYA COMMERCIAL BANK


Jael Lagat

Masters Student, Jomo Kenyatta University of Agriculture and Technology, Kenya


ABSTRACT

Kenyan banking sector has over the last six years, suffered major shocks including post-election disturbances, high oil prices, high rate of non-performing loans, the global economic and financial crisis, exchange rate volatility and high inflation rates (CBK, 2010). Commercial banks play a very key role in the economic growth of any country. The sector contributed 5.4% of the GDP in 2010 with a potential to contribute 8% to 15% (CBK, 2011) compared to 22% in South Africa and Ghana at 28%. In January 2011, KCB commissioned E-procurement systems to accelerate growth and move its business from a good to a great business. The stellar performance was predominantly driven by the Group’s total operating income that rose to KShs.36.9 billion from KShs.29.6 billion, translating to a 25% improvement. There is limited Empirical study in Kenya on the role of e-procurement benefits on performance of banking sector in Kenya. The design for the study was descriptive research. The target population composed of 486 members of staff in different managerial levels currently working at the Kenya Commercial Bank. The study sampled 97 respondents. The research used questionnaires. The research administered the questionnaire individually to selected employees of Kenya Commercial bank who will not be included in the actual study. The researcher tried out a pilot study to pretest and validates the questionnaire and the interview guide. Quantitative data collected was analyzed using SPSS and presented through percentages, means, standard deviations and frequencies. The information was displayed by use of bar charts, graphs and pie charts and in prose-form.


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