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EFFECTS OF ORGANIZATION LEADERSHIP ON ADOPTION OF INTEGRATED HUMAN RESOURCE MANAGEMENT INFORMATION SYSTEM FOR SERVICE DELIVERY IN THE CIVIL SERVICE: A CASE STUDY OF CIVIL SERVICE IN NAIROBI


Peterson Keta Midida

PhD in HRM Student, Jomo Kenyatta University of Agriculture and Technology, Kenya

Prof. Rose W. Gakure

Jomo Kenyatta University of Agriculture and Technology, Kenya

Dr. George O. Orwa

Jomo Kenyatta University of Agriculture and Technology, Kenya


ABSTRACT

Adoption of integrated human resource information system has become an increasingly important tool in helping modern organizations effectively manage their human resource and promoting a client-oriented Civil Service which was accountable in the service delivery. Yet, factors hindering adoption of integrated human resource management information system remained an under-researched phenomenon. Therefore the purpose of this study was to investigate effects of organization leadership on adoption of system. The specific objective for the study is to establish the extent to which organization leadership hinders adoption of integrated human resource management information system for service delivery in the Civil Service in Kenya. The study targeted both top and middle level managers from the Ministry of Medical Services, Ministry of Information and Communication, Ministry of State for Immigration and Registration of Persons, and the Department of e-Government working in Nairobi. There was review of relevant literature to inform the discussions, conclusion and recommendations for the study. The study adopted descriptive research and the researcher used purposive sampling technique to identify three Government Ministries and one Department for the study. The researcher also used questionnaires and interview schedules to collect both quantitative and qualitative data respectively. Stratified sampling was adopted to identify category of civil servants for each Ministry and Department for the study. Random sampling technique was used to identify individual staff for interview. The collected data was analyzed by use of statistical tools for data analysis known as SPSS. A report was compiled by drawing conclusions and suggesting major recommendations based on the study findings.


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