AN ASSESSMENT OF ACQUIRED TRAVEL SERVICE COMPETENCIES IN NATIONAL STANDARD OF THE BS TOURISM PRACTICUM TRAINEES OF SELECTED SCHOOLS IN METRO MANILA

Joreen T. Rocamora

The Graduate School, University of Santo Tomas, Espana Manila Philippines, Philippines

ABSTRACT

The study focused on the assessment of the practicum trainee’s acquired versus required travel service competencies as perceived by 255 practicum trainees of 3 universities in Manila pioneering BS Tourism with the highest student population offering 200-250 hrs of practicum in a travel management company during the 2nd year level (AY 2012-2013), and by 61 supervisors of travel management companies. The study utilized Anova, weighted mean and ranking method through purposive sampling. The assessment used the TRAVEL SERVICES NC II QUALIFICATION TESDA COMPETENCY STANDARDS. Results revealed that there is a significant difference between the perceived acquired travel service competencies from the trainees and supervisors in terms of “Booking travel-related reservation”, “Issuing air, seas, land tickets & MPD”, “Developing and updating industry knowledge”, “Observing workplace hygiene procedure” and “Performing computer operations”. The most extensively acquired competencies are “Providing effective customer service” and ‘Working in a team environment” as perceived by the trainees and supervisors respectively. Implications for future research and practicum program enhancement are discussed.

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