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James Malitoni Chilembwe

Malawi Institute of Tourism, Malawi

Jarvis Baluti

Skyway University, Malawi


This study was to assess supervision and motivation among staff in hotels and lodges in Mzuzu City. Motivation and supervision are very imperative in the hospitality Industry. Motivation creates employees’ job satisfaction and good interaction between staff and customers. Motivation and supervision reduce high absenteeism rate of employees and high rate of staff turnovers. Besides, motivation and good supervision reduce employees’ complaints in a department. This is a qualitative and quantitative study. The sample was drawn from three hospitality institutions in Mzuzu City. Data was collected through questionnaires from 20 participants and was analysed using Statistical Package for Social Sciences (SPSS). The findings of the study showed that many participants were motivated to their work. Training, job security and promotions were the major motivational factors for staff members. Conversely, scarcity of jobs, having a friend or a relative working at the workplace or workplace being close to home were identified as non motivational factors. In regards to supervision, participants had no major concerns except that they could not notice any change after the appraisal if they had performed well. In conclusion, managers are encouraged to ensure that staff members are well motivated. They have to find means of supporting their staff in trainings in order to improve their knowledge and skills as well as for their professional development. It is also recommended that promotions in the hospitality industry should be based on performance if there are such developments.

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