CONSTRUCTION AND VALIDATION OF A HUMAN RESOURCE AUDIT SCALE IN SELECTED DELUXE HOTELS IN THE PHILIPPINES

Pedro Simon T. Ledesma

La Salle College Antipolo

The Graduate School, University of Santo Tomas, Philippines

Rosalia T. Caballero

The Graduate School, University of Santo Tomas, Philippines

Netship Management, Inc.

ABSTRACT

This study investigated the current practices of Philippine deluxe hotels and aimed to construct a new Human Resource (HR) Audit Scale, based on the best practices of HR management in the Philippine hospitality industry. To achieve this, employees from deluxe hotels across the Philippines were interviewed regarding the present state of their work place’s HR practices. This led to the development of a preliminary HR audit questionnaire composed of 50 items that identified the best practices among the following HR management areas: Recruitment and Selection, Compensation and Benefits, Training and Development, Performance Management and Employee Engagement. A total of 300 deluxe hotel employees were then surveyed using this questionnaire to validate and optimize its contents. Cronbach’s Alpha and Exploratory Factor Analysis was utilized to examine the survey data, and its results suggested that the 50 item questionnaire can be reduced to an adjusted 25 item HR scale. This improved scale, through association and modeling analyses of the previous survey data, accounts to 73% of the variance of the answers of respondents. These results reveal that the newly developed 25-item HR Audit Scale is valid and reliable.

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