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STUDENTS’ SATISFACTION WITH POST GRADUATE DEGREE PROGRAMMES OFFERED BY DIFFERENT HIGHER EDUCATION INSTITUTIONS IN SRI LANKA


Nagalingam Nagendrakumar

Department of Business and Management Studies, Faulty of Communication and Business Studies, Trincomalee Campus, Eastern University, Sri Lanka

Niruba Sarath Jayasundara

Department of Languages and Communication Studies, Faulty of Communication and Business Studies, Trincomalee Campus, Eastern University, Sri Lanka


ABSTRACT

This study discusses about the students satisfaction of the key activities of post graduate degree programmes offered by Higher Education Institutions (HEIs) in Sri Lanka. It could be argued, that students satisfaction is the determining factor of competitive advantage of HEIs. Teaching methods, Course administration, Teaching staff, Enrollment, Infrastructure, Satisfaction, Loyalty are the key activities analyzed. Two HEIs were selected for the study and the data was collected based on snow balling method since of high sensitivity problem regarding the research topic. Objectives of the study are to evaluate the relationship between the students’ satisfaction and their loyalty to the program and how to improve the postgraduate degree programmes in HEIs in Sri Lanka. Overall analysis of this study reveals that the students’ satisfaction about postgraduate degree programmes is satisfied. The study suggests that there is significant scope for improving the quality of the postgraduate degree programmes in HEIs.


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