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EFFECTIVE COMMUNICATION AND EMPLOYEE PERFORMANCE: THE CASE OF THE UASU AT EGERTON UNIVERSITY, KENYA


Lagat, A. C.

Department of Commerce, School of Business Studies, Laikipia University (Naivasha Campus), Kenya

Mutai, B. K.

Department of Agricultural Economics and Agribusiness Management, Egerton University, Kenya

Kosgey, I. S.

Administration, Finance and Development Office, Laikipia University, Kenya


ABSTRACT

The objectives of the Universities’ Academic Staff Union (UASU) in Kenya is to ensure better welfare and terms of service for its members, provision of a favourable working environment, and protection of its members from harassment and firing by their employers. The Union experiences some challenges in the process of its operations, including enhancing effective communication and, consequently, employee performance. Through a cross-sectional survey, this study assessed the contribution of the UASU to effective communication and its influence on employee performance at Egerton University in Kenya. Results indicate that the UASU significantly affected employee communication. Reliability of existing communication channels was ranked high followed by employees being informed promptly on organizational expectations. Feedback from the employer on employee related issues was not very timely. Prompt and effective communication contributed positively to employee performance. Similarly, timely delivery of information to employees positively and significantly affected organizational layout and working conditions. There is, therefore, need to actively engage, maintain and strengthen the UASU in University activities.


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