QUALITY MANAGEMENT TECHNIQUES

Ombima Richard Onyango

Corresponding Author

ABSTRACT

The level of prosperity and well-being of individuals and society in general depends on Research and Innovation. Internationalization of business and innovation is the result of globalization. Companies must maintain an appropriate breadth of technological competencies in order to stay competitive. Services to customers with greater value, quality, predictability and meeting stake holders’ expectations depend on R & D investments. The purpose of this paper is to contribute to the understanding that quality is key in innovation. It ensures that organization products and services are consistent and to achieve the quality assurance and control; processes must be in place. Quality improvement has various methods which cover product improvement, process improvement and people based improvement. It provides competitive advantage. Benchmarking as a tool in new product development helps in evaluating the new product against that of the industry leader. Business re-engineering which is a formal practice in operation research helps the organization take a radical and revolutionary look at the way it operate and the way work is done. The step by step improvement (Kaizen) of all the employees is important so that they perform their work better, tracking progress against organizational goals, identifying applications for improvement in order to assess and evaluate performance accurately. Appropriate measurement therefore must be designed, developed and maintained by people who own the process concerned. Through desk research, the seminar paper employs non experimental research design and evaluative techniques of analysis.

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