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CHALLENGES FACING THE USE OF E-PROCUREMENT APPLICATIONS IN PUBLIC ORGANIZATIONS IN KENYA: A CASE OF KENYA REVENUE AUTHORITY


John Kipkosgei Kisang

Master of Business Administration (Strategic Management), Jomo Kenyatta University of Agriculture and Technology, Kenya

Dr. Gladys Rotich

Jomo Kenyatta University of Agriculture and Technology, Kenya


ABSTRACT

Despite government initiative for public organization to adopt e procurement, the process has been slowly adopted among many public organizations E-procurement is a practice if adopted can lead to efficiency, transparency, reduction in costs among public organizations in Kenya. Its slowed adoption raises questions as to what challenges face its adoption in public sector. This underlined the need to carry out the study on Challenges facing the use of e-procurement applications in public organizations in Kenya with reference to Kenya Revenue Authority. Like other public institutions, Kenya Revenue Authority has not fully adopted e-procurement and there for continue to miss the benefits. This study established the Challenges facing the use of e-procurement applications in public organizations in Kenya with reference Kenya Revenue Authority. The specific objective was to investigate whether e- procurement processes is a challenge facing the use of e-procurement applications in selected public organizations in Kenya. Also to find out whether e- procurement effectiveness, e- procurement capability and e-Procurement efficiency are challenges facing the use of e-procurement applications in selected public organizations in Kenya. The study is of benefit to the scholars, Government of Kenya and other researchers. The study adopted a descriptive survey design with a target population of 200 Kenya Revenue Authority staff which generates a sample of 86 respondents. Questionnaires were the main data collection instruments. The study employed both quantitative and qualitative research in its data analysis. Data was presented using tables, pie charts and bar graphs. The study was limited by confidentiality and uncooperative respondents. In data analysis and presentation, the study adopted both ANOVA and multiple regression. The study found that Kenya Revenue Authority has sufficient resources to implement the use of e-procurement application it was also found that E-Procurement applications sometimes is faced with technical hitches which leads to delay of procurement processes.


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