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THE ROLE OF PERFORMANCE MANAGEMENT IN EFFECTIVE SERVICE DELIVERY: A CASE STUDY OF A COUNTY ASSEMBLY IN KENYA


Ishaq Buya

Doctoral student, Jomo Kenyatta University of Agriculture and Technology, Kenya


ABSTACT

After the promulgation of the new constitution in 2010, Kenya as a country started a new chapter with the creation of various institutions among them the county Governments constituting of the county Executive and the county Assemblies. These institutions were to hire staff to fill the newly created positions whereby this mandate was given to the county public service board and the county assembly service board respectively, both being under the direct control of the governor and the speaker who are politicians. Therefore The central problem is that despite massive employment of people in the county governments, there is fear of stagnation of services which will lead to poor performance hence poor service delivery at the county level due to the quality and qualifications of those employed, Those to be employed by the County Public Service and the county Assembly Boards are supposed to be learned as well as experienced people in their areas of specialization. People were employed and majority came in with academic documents showing their academic prowess, However the exercise was marred with nepotism and cronyism leading to the hiring of people with less experience or none at all . This and other factors seem to be affecting the performance of these institutions therefore affecting effective delivery of services to the people due to inefficiency.


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