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EFFECTS OF ENTERPRISE RESOURCE PLANNING IMPLEMENTATION ON SUPPLY CHAIN PERFORMANCE IN MANUFACTURING SECTOR IN KENYA: A CASE OF UNILEVER LIMITED


Stella Chepkoech

Jomo Kenyatta University of Agriculture and Technology, Kenya

Ismail Noor

Jomo Kenyatta University of Agriculture and Technology, Kenya


ABSTRACT

In Kenya, most early adopters of ERP are still in the implementation phases. This study therefore seeks to examine the effects associated to ERP implementation with a focus on the Unilever limited Kenya. The study is guided by four specific objectives namely: To establish the effects of managerial support on supply chain performance in manufacturing sector in Kenya; To evaluate the effects of Information Communication Technology on supply chain performance in manufacturing sector in Kenya; To investigate the effect of organizational structure on supply chain performance in manufacturing sector in Kenya; To examine the effects of funding availability on supply chain performance in manufacturing sector in Kenya. For the purpose of this study, the researcher applied a descriptive research design. The target population studied was 300 respondents, made up of branding, sealing, packaging, transportation and distribution sections in the Supply Chain. Purposive and probabilistic sampling techniques were applied in the sample size selection and a sample of 30% (90) respondents was considered. Data was analyzed using descriptive statistics. Data analysis was done using SPSS Ver.21.  The descriptive statistical tools helped the researcher to describe the data and determine the extent to be used.  The findings were presented using tables and charts. The researcher broke down the data collected into manageable categories on a variety of levels and then the characteristics of the message was analyzed and interpreted through conceptual analysis. The analyzed data was presented in prose form. The study concludes that the management had been very supportive of ERP Implementation and that that management didn’t pay due attention to problems that rose during ERP implementation and that top management didn’t prioritize/emphasize ERP implementation. The study recommends that the manufacturing industry should invest in training and development of staff as this will lead to achieving staff productivity which will in turn ensure proper skills needed in the ERP implementation processes and an increased understanding of the skills to be incorporated in the implementation process.


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