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INFLUENCE OF JOB SATISFACTION ON EMPLOYEES’ PERFORMANCE IN COMMERCIAL BANKS: A CASE OF NATIONAL BANK OF KENYA

 

Ruth Jerono Kimeli

Msc. Human Resource Management,

Jomo Kenyatta University of Agriculture &Technology

 

Dr. Helen Mugambi

Lecture, Jomo Kenyatta University of Agriculture and Technology

 

Dr. David Kiarie Mburu

Lecture, Jomo Kenyatta University of Agriculture and Technology

 

CITATION: Kimeli, R., J., Mugambi, H., Mburu, D., K. (2016). Influence of Job Satisfaction On Employees’ Performance in Commercial Banks: A Case of National Bank of Kenya. International Journal of Human Resources and Procurement. Vol. 5(10) Pp 294-328.

ABSTRACT

The purpose of this study was to establish the influence of job satisfaction on employees’ performance in commercial banks. Specifically, the study investigated the influence of employees’ competence, leadership styles, working environment and rewards on employees’ performance in National Bank of Kenya. The study was based on the Two-Factor theory by Frederick Herzberg and job characteristic model by Hackman and Oldham. To study applied descriptive survey research design. The target population of the study was 124 and all the 124 respondents were used as sample size. Data collection was done using questionnaires which was pre-tested through a pilot study in order to ensure reliability and validity. Data collected was analyzed using SPSS version 22. Descriptive statistics and thematic analysis was used for analysis and data was presented using frequency distribution tables, percentages and bar graphs. According to the findings employees’ competence, leadership styles, working environment and reward positively influenced the performance of employees. The study recommends that the bank should come up with developmental opportunities inform of study leaves and workshops. The bank should value the employees’ contributions so as to encourage them.

Key Terms: Employee competence, Job satisfaction, Leadership style, Working environment, Rewards

 

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