IJSSE - International Journal of Social Sciences and Entrepreneurship Upcoming Journals: International Journal of Innovation and Management (IJIM), International Journal of Engineering and Architecture (IJEA) & International Journal of Science and Agriculture | IJAE, IJEF & IJHRP Call for Papers - Forthcoming Issue (Decemer 2014). Submission deadline: 25th December 2014 |

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Eunice Nasimiyu
Student, Jomo Kenyatta University of Agriculture and Technology


Change is any planned or unplanned transition from one scenario to another. Strategic change is long term in nature, effects the entire organization and aims at achieving effectiveness. Operational change on the other hand is short term in nature, affects sections of the organization and focus on efficiency. This study sought to fill the research gap that exists by carrying out a study on the influence of change management and reforms on organizational performance in the KRA: To establish the effect of organizational culture on organizational performance in KRA; To determine how ICT influences organizational performance in KRA; To investigate how organizational culture influences organizational performance in KRA; To determine how managerial skills affect organizational performance in KRA. Since this study sought to investigate management of strategic change in KRA, a case study design was deemed the best design to fulfill the objectives of the study. A case study was chosen because it enabled the researcher to have an in-depth understanding of the management of strategic change in Kenya Revenue Authority. The researcher used primary data. Questionnaires with open ended questions was used to collect data. The study concludes that lack of proper knowledge poses a challenge in change management to a great extent while compatibility of the different systems causes a challenge in management to a moderate extent. The study recommends that because of the dynamic work environment that exists in most organizations, it is important for managers to have the skills to understand planned change and its components for success.

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