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Munyeti, Joseph

Masters Student,

Jomo Kenyatta University of Agriculture and Technology, Kenya


Dr. Wario Guyo, PhD.


Jomo Kenyatta University of Agriculture and Technology, Kenya



CITATION: Munyeti, J. & Wario, G.,(2016). Determinants of Employee Relations in the Airline Sub Sector in Kenya. International Journal of Human Resources and Procurement. Vol. 5 (10) pp 655-682.


Employee relations at the workplace is a key determinant of success to organizations and whereas the results of conflict at the workplace may not be all lead to negative perfornamce of the organization, the reasons for the poor employee relations could give point towards the expected results of such poor employee relations in the organization. Owing to the importance of the airline sector in Kenya and elsewhere in the world, it is important to understand the determinants of employee relations in the sector. The study sought to establish the influence of employee relations variables including management style, compensation and benefits, communication and resource availability. The target population for the study was 6,000 employees of the airlines operating in Kenya and out of Jomo Kenyatta International Airport and Wilson Airport. Primary data was collected using questionnaires designed on the basis of the study objectives. In a multivariate regression model was be applied to establish the determinants of employee relations in the airline sub sector in Kenya. From the findings, that Decisions relating to employment relations management such as those concerned with union recognition, collective bargaining and worker participation are influenced by the manager’s ideology, values and philosophy, which form his frame of reference. These values include basic beliefs about how to treat employees, what motivates people and the role of unions in the workplace. Thus managers can be either opposed or supportive of unions. A review to the reward policy to have clearly stipulated reward and compensation regulation to avoid biasness. This will help fight nepotism and tribalism claims that some employee raised during the study. Promotion should also strictly on merit to encourage performance and discipline.

Key Words: Employee relations, Airlines in Kenya, management style, compensation and benefits, work environment and Resource Availability.



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