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INFLUENCE OF INFORMATION COMMUNICATION TECHNOLOGY ON ENHANCEMENT OF PROCUREMENT EFFICIENCY IN TELECOMMUNICATION SECTOR IN KENYA: A CASE OF SAFARICOM LIMITED

 

 

Zachariah Muhoro Kamenju

College of Human Resource and Development,

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000, 00200 Nairobi, Kenya.

 

 

Dr. Allan Kihara

College of Human Resource and Development,

Jomo Kenyatta University of Agriculture and Technology

P. O. Box 62000, 00200 Nairobi, Kenya

Corresponding Author email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

CITATION: Kamenju, Z., M. & Kihara, A. (2017). Influence of Information Communication Technology On Enhancement of Procurement Efficiency In Telecommunication Sector In Kenya: A Case Of Safaricom Limited. International Journal of Human Resources and Procurement. Vol. 6 (9) pp 79 – 97.

ABSTRACT

The advancements enabled by the transfer of information via computers and technology are readily observed in the ease with which business is conducted across regional and international borders. The role of ICT in procurement to ensure that organizations are being conducted accordingly and services are delivered respectively in line with the progress of information technology. The development of procurement efficiency through ICT projects have increased in many organizations to ensure that overall needs of customers in business requirements are fulfilled. The study adopted a descriptive research approach to collect primary data. A pilot study was conducted to pretest the validity and reliability of instruments for data collection. The study involved the use of questionnaire method to collect data. Census survey was used to select a total of 74 respondents With the help of the statistical package for social sciences (SPSS) regression analysis was done and the results were used to test the relationship at .05 level of significance, determine the coefficients of the multiple regression model to establish the sample regression model and to evaluate the reliability of the estimated relationship. The coefficient of determination was used to measure how far the regression model’s ability to explain the variation of the independent variables. The coefficient of determination is between zero and one. The data showed that the high R square is 0.712. It shows that the independent variables in the study were able to explain 71.20% variation in the enhancement of procurement efficiency in the telecommunication sector while the remaining 28.80% is explained by the variables or other aspects outside the model. This implies that these variables are very significant and they therefore need to be considered in any effort to boost enhancement of procurement efficiency in the telecommunication sector. Therefore other factors affecting procurement efficiency in the telecommunication sector need to be established such as ICT training, supplier/buyer integration and legal framework. A review of literature indicated that there has been limited amount of research on procurement efficiency in the telecommunication sector in the Kenyan context. Thus, the findings of this study serve as a basis for future studies on procurement efficiency in the telecommunication sector in Kenya. The study has contributed to knowledge by establishing that ICT investment, employee ICT competency, ICT information systems and ICT government policy influence procurement efficiency in the telecommunication sector in Kenyan context.

 

Key words: ICT Investment Cost, Employee ICT Competency, ICT Information Systems. ICT Government Policy

 

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