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THE ROLE OF CHANGE MANAGEMENT ON THE PERFORMANCE OF PUBLIC INSTITUTIONS IN KENYA: A CASE OF KENYATTA NATIONAL HOSPITAL


Munyao Martha Mukela


ABSTRACT

Managing change is about handling the complexity of the process. It is about evaluating, planning and implementing operations, tactics and strategies and making sure that the change is worthwhile and relevant. The aim of this study was to establish the role of change management on the performance of public institutions in Kenya. The study also sought to establish the effects of information technology, innovation, employees’ motivation and management skills on the performance of Kenyatta National Hospital. This study used descriptive research design. The target population of this study was 158 management staff working at Kenyatta National Hospital. This study used a stratified random sampling to select 30% of the target population. The sample size of this study was therefore 48 respondents. The study established that information technology has significant potential to improve patient safety and organizational efficiency. Innovation in healthcare continues to be a driving force in the quest to balance cost containment and health care quality. The study also found that employees’ motivation improves service delivery and quality of healthcare in the hospital, increases revenue, reduces accidents and leads to better work output.


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