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DETERMINANTS OF DIGITAL INCLUSION AND TELEWORKABILITY IN NAIROBI CITY COUNTY GOVERNMENT, KENYA

 

Keneth K. Tanui

Information Communication Technology Management

Jomo Kenyatta University of Agriculture and Technology, Kenya

 

Godfrey K. Makau

Jomo Kenyatta University of Agriculture and Technology, Kenya

 

Tobias Mwalili

Jomo Kenyatta University of Agriculture and Technology, Kenya

 

 

CITATION: Tanui, K. K., Makau, G. K., Mwalili, T. 2021. Determinants of Digital Inclusion and Teleworkability in Nairobi City County Government, Kenya

. International Journal of Arts and Entrepreneurship. Vol. 10 (10) pp 77-99.

 


ABSTRACT


The pursuit for knowledge and evidence of the links between teleworking and its perceived benefits has triggered various studies conducted by academia as well as governments. In the current world of work, the prospects of working from anywhere anytime (teleworking), have just become a reality forced by COVID-19 pandemic. But even earlier, teleworking has been a field of interest for researchers due to its potential benefits to workers, businesses and governments. However, none of the studies have specifically investigated the relationship between digital inclusion and teleworkability, yet teleworking has been the norm since the outbreak of COVID-19. This study was born with a belief that digital inclusion is critical ingredient in teleworking and yet majority of the world populations are confronted with digital inclusion challenges. The study used the combined frameworks in order to gain a holistic understanding and comprehensive analysis of the all the possible and critical determinants of digital inclusion strategy affecting teleworkability in Kenya. The study therefore guided by Technology-Organization-Environment (TOE) and Critical Success Factors (CSFs) frameworks. The main objective of the study was to analyze the digital inclusion TOE determinants of teleworking. The specific objectives being: to establish the influence of digital inclusion technological determinants on teleworking practices; to examine the influence of digital inclusion organizational determinants on teleworking practices; to establish the influence of digital inclusion environmental determinants on teleworking practices; to establish the influence of teleworker demographics on teleworking practices. The study adopted a descriptive research survey design because it investigated respondent perceptions and experiences. The target population of the study was all the Nairobi City County Government heads of various departments, directorates and ward administrators. The sample size of the study was obtained from the selected target population and calculated using Kothari formula. 99 Self-administered questionnaires were used to collect the necessary data, where 83 responded. Cronbach’s Alpha was used for reliability test. The study found that environmental factors significantly affect teleworkabilty in Kenyan Public Sector. Organizational, technological, and demographic factors did not significantly affect teleworkability in Kenyan Public Sector. The study recommends improvement of ICT infrastructure, development of ICT policy framework and capacity building to enhance teleworkability. Further study to understand the qualitative aspect of this area is also recommended.


Key words: Digital Inclusion, Teleworkability Determinants on Teleworking Practices

 

 

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